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Returns & Exchange Policy

At Curious Baby Elephant, we endeavor to package and deliver high quality products that in the safe and best condition.

Please do inspect the products as soon as possible after delivery and notify us promptly through email within 14 days of purchase.

Steps to report for damage or defect products

- Take a snapshot of the damaged or wrong product. 
- Send us a receipt or proof of purchase.

- Email to us at curiousbabyelephant@gmail.com and we will revert to you as soon as possible.

- After we review the pictures and your written email, we will update you on the next steps.

*Below are the requirement of the conditions of the returned products:

Please ensure that when returning the product, it meets all of the following conditions:

- Unused/unopened, unwashed and in the same condition that you received it.

- In the original packaging / box with all tags, if any.

- The product is not part of a sale collection. 

- The product is not part of a free gifts

- The product is not a teething items due to hygienic reasons.

Should the product be found to be unsatisfactory condition (used, washed or packaging/missing tags), the product will be returned to the sender.

 

Exchange:

We will only offer exchange of products, if there is a defect or damage of the said product. In the event if the product is delivered wrongly or damaged due to defect, we will offer an exchange for the same product for unused/unopened products in their original condition.

 

Refund:

A refund will be offered when the product is no longer available. Please note that refund does not include shipping, handling charges, duties and taxes if applicable.

The refund for the said product will be with the option of Bank Transfer or Refund Coupon equivalent to the product value which can be used in your next purchase. Our liability is limited as provided in these Terms and Conditions (refer to our T&C page for more details)

Please take note that it will take between 7 to 14 days for all refunds, and we will send an email to update you.

 

Delivery Cost: Returned/Exchange

Please note that you will be responsible for all delivery costs, including shipping the item back to us, and the cost of shipment of the item back to you. We highly recommend that you use tracked courier service as you are responsible for items that damage or lost in transit.

 

Shipping Cost upon order confirmation – nonrefundable:

As shipping cost is an external cost we incur with our logistic service providers, all delivery costs incurred upon order confirmation are not refundable, and for any cases of exchange, we will charge the full shipping cost which we will advise to you in an e-mail.

If you are returning goods, you will be also responsible for the cost of sending the items back to us (except in rare cases where the item is defected).

All final decisions are subject to the discretion of Curious Baby Elephant Artisanal Studio. If you have any other questions, please do feel free to contact us anytime at curiousbabyelephant@gmail.com

 

No Cancelation

Please note that once order is made, unfortunately it cannot be cancelled.